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Archive for May, 2010

Conversational Hurricanes – Feelings

26 May

Have you ever experienced a conversation that went wrong?  Even with the best of intentions, conversations can move into a domain we call “Conversational Hurricanes.”  The first part of this post describes this phenomenon, and gives you some distinction so you can begin to gain better control over your automatic reactions and to design powerful authentic conversations.  You cannot intervene in a world you cannot see.

The second part of the post discusses the next speech act – Expressives (Feelings).  Conversational Hurricanes get trigged because of the emotional state certain interpretations trigger.  Another aspect of Authentic Conversations is to gain access to and express one’s true feelings.  It is critical to differentiate between real feelings and thoughts disguised as feelings.

 

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Authentic Conversatons – Grounding & The Big Collaspe

24 May

When it comes to assessments, there are two critical skills to master.  One is to ground assessments methodically and the other is to avoid the “big collapse.”

Grounding assessments is critical when you are making decisions that affect your organization and your relationships.  Separating your interpretations from the facts is also a critical skill when making decisions and when coaching someone.  Good coaches are story busters that allow the person they are coaching to reexamine events and generate different, more empowering interpretations. These interpretations give new openings for more effective actions.

 

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Authentic Conversations – Interpretations

20 May

When you are engaged in an Authentic Conversation it is critical that you understand the difference between assertions (facts) and assessments (interpretations).  Where facts are true or false, interpretations are valid or invalid depending on the authority given to the interpretation.  In other words, when I act on an interpretation as if it is valid, then, by my actions, I am giving that interpretation authority.  That interpretation is shaping my actions and my world.  So, it is dangerous to act on interpretations that are not well grounded.  A grounded interpretation means that you have a factual basis for making that interpretation.   Interpretations can only be grounded with facts, not other interpretations.

Distinguishing between facts and interpretations, and between grounded and ungrounded interpretations are critical leadership and management skills.

 

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Authentic Conversations – Facts

18 May

The next step in the authentic conversation after declaring your concern and commitment is to state the assertions (facts) supporting your concern.  Assertions, from a speech act perspective, are either true or false.  They are supported by evidence or agreed to rules of logic.    I use this simple formula to determine whether the statement is a fact or not.  If it can be video recorded, tape recorded or instrumented, it is a fact.  If not, it is not a fact.  It is usually an assessment (interpretation) or another type of speech act.   Developing an ear for what statements are facts versus interpretation is a critical skill of leadership and management.

Facts are always about the past.  There can be no facts about the future.  You cannot predict the future with certainty.

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Is HR more than administration? Or can they play a role in Innovation?

17 May

In many companies HR is not considered a strategic player.  They play an administrative and compliance role, but they do not sit at the strategic table.  They are not invited to participate with the operational executives when it comes to issues dealing with the business.  They are invited to work in the business, but they are not invited to work on the business.

Traditionally, HR’s role has been seen as an administrative function focused on recruiting, compensation, benefits and compliance. Unfortunately, that is HR’s public identity. In an increasingly complex environment, the status quo for people is no longer good enough as highlighted in the Future of HR.

If an HR professional wants to be a strategic player within their organization they have to expand their competencies to include developing an understanding of the business, its strategic objectives and the depth and breadth of competencies necessary to fulfill the strategic objectives.  Also, the HR executive and manager has to be able to develop and guide the change process, build and develop an appropriate culture, and put in place the strategies and initiatives to develop high-performance teams at all levels of the organization.

Is HR willing to step up to that plate? Or are they comfortable in their current role? If HR is not participating in the strategic conversation, it will help if they can define the following questions:

  • What does it mean to think strategically from an HR perspective?
  • What strategic competencies does the HR professional need to develop?
  • What should HR professionals be focused on strategically?
  • How should the strategic focus fit and support the corporate mission?



Defining the answers to these questions will allow HR, and any other executive that wants to be involved in the strategic conversation, to build their strategic muscle and claim their place as a strategic player. More importantly, it will define their role in the innovation success of the company they work at.

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Authentic Conversations – Speech Acts

14 May

Language is not only descriptive; language creates action.  According to the Stanford Encyclopedia of Philosophy, “Recognition of the importance of speech acts has illuminated the ability of language to do other things than describe reality.  In the process, the boundaries among the philosophy of language, the philosophy of action, the philosophy of mind and even ethics have become less sharp. “

The key to creating high-performance organizations lies in understanding and embodying the language-action relationship. This is critically important to building relationships, trust, gaining alignment and commitment to produce breakthrough results.  In fact, accelerated value creation and the associated results is exponentially proportional to the conversational dynamics an organization is capable of achieving.  What we mean by conversational dynamics is the conversational mode they use when they work together.

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Authentic Conversations – Concerns & Commitments

12 May

In an earlier posting, I gave an overview of a Conversations Dynamics Model we use with our clients.  I will expose the Authentic Conversation portion of the model in a serious of postings over the next few weeks.  We teach our clients how to have authentic conversations through our Authentic Speaking Map™ and our Authentic Listening Map™. 

 Authentic Conversations start with establishing the concerns that are driving the conversation and the commitment to the conversation.

 

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