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Archive for December, 2010

10 Principles to Optimize Your Business Results: Principle #5 — Key Factors Shaping Your Business Results

20 Dec

We’re now approaching the halfway point of our examination of the 10 Principles in this series. Let’s now look at the key factors that affect the results you get out of your most powerful asset — your people.

A successful business runs on successful people. Companies don’t make things happen; the people in those companies do. Think of each employee in your company as a “success engine.” Not a cog in the machine, not an interchangeable gear, but a generator of energy. When that energy is positively aligned with that of others, a massively congruent result takes place. We call it success.

The key factors that align your people toward successful results include:

A compelling vision. Recall Principle #2: When people combine forces under the banner of an exciting, energizing vision, they become invested in the success of the final outcome — they own a piece of that success, and work together to achieve it.

Clear values. What does your company stand for? When you define your company’s values, your people understand not only what they do but also why they do it.

Effective strategy. We discussed in Principle #3 how strategy represents the “How” of your business. When your people can see the whole plan from 30,000 feet, they understand just how their function affects the entire process.

Collaboration, commitment and trust. As your people comprehend the vision, values and strategy behind your company’s design they come “on board” with it, agreeing to work together to make it happen and support each other in an open, trusting environment.

Responsibility and accountability. Simply put, when your people feel that they partially own your company’s success or failure, they step up and take responsibility for doing their part as well as possible. Accountability breeds quality.

See you at Principle #6!

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10 Principles to Optimize Your Business Results: Principle #4 — Conversations as a Core Business Process

06 Dec

Number 4 on our list of 10 Principles deals with an everyday element of our lives that we take for granted even as it makes all human interaction possible — conversation.  We’ve seen that every business is designed to get precisely the results it is getting. But what plants the seed of that design, and how does it germinate? What cements that design into place once it takes shape — and how do we reshape it?

If you think of your business systems as a structure, or as a set of interrelated structures and sub-structures, then think of conversations as the glue that holds those structures together. By conversations, I mean not only spoken communications but also written directives and even the many unspoken messages that occur between or within departments and teams. (Silence, after all, can speak volumes depending on the subject, the object and the players.)

Conversations can connect, disconnect, or have no effect whatsoever on individuals. Ineffective or poorly conceived communication channels lead to failed connections, causing everything from minor inefficiencies to outright catastrophes. They also connect the wrong people within a project or perpetuate outmoded connections, causing a “hardening of thee arteries” that bars your business from the flexibility it needs to adapt and evolve. These old, ossified communication channels are like the adhesions that form between tissues after surgery to cause pain and stiffness in recovering patients.

How do you restore flexibility and relevance to your business’s design? Change the conversations. Open new channels and break old ones until you have the right glue in the right place. And yes, just like breaking those surgical adhesions, changing those communications can be a painful process — but it’s the only way to get the patient up and running again.

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