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Archive for the ‘Strategy’ Category

10 Principles to Optimize Your Business Results: Principle #3 – The Importance of Strategy

24 Nov

The third principle in our “10 Principles” series takes us from dreaming to planning. If Vision represents the “What” of your design for a successful business, Strategy provides the “How.”

In my post on Principle #2 (Vision), I used the example of the nation’s goal for sending a man to the moon and back as a tremendous challenge that excited and inspired us to do what seemed impossible. But without the strategies in place to actually make it happen, it would have remained nothing more than an exciting piece of pie in the sky. Spaceships had to be designed, and computers to run the spaceships, and spacesuits to protect the astronauts inside the spaceships. The complex designs then had to be built on precise schedules with detailed budgets. NASA also had to find solutions for every possible contingency in this never-before-attempted voyage.

A Strategy Formulation Process or a business works much the same way. As a CEO, you must first gather a wealth of information to inform your strategy – market data, customer behaviors and concerns, economic trends, et cetera – before you can see where your company currently stands the distance toward its goal. Once you clearly see the destination you can lay the stepping-stones and then build a methodology to bridge each step. And just as the NASA engineers developed contingency plans, you can build flexibility into your strategy, enabling you to anticipate and react to changes.

Just as an engineering blueprint allows designers and manufacturers to all see the big picture, a carefully crafted business strategy gives your team members a birds’-eye view of the entire success equation.

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10 Principles to Optimize Your Business Results: Principle #2 – The Power of Vision

11 Nov

Our second principle begs the question: Does a compelling vision drive your company? Does your business move forward in positive action, or does it merely react, drifting away in avoidance of negative outcomes?

A truly compelling vision can inspire your teams to accomplish practically anything. James Collins describes it as “Big Hairy Audacious Goal” (BHAG) – a motivator that gets employees’ blood pumping and makes them want to come to work every day.

A BHAG can even motivate an entire country. In 1961, President John F. Kennedy responded to the early successes of the Soviet Union’s space program by announcing that the United States would meet the challenge, before the decade had ended, of successfully landing a man on the moon and returning him to Earth. Never mind that no one had ever done it, or that we hadn’t yet figured out how to do it – we were going to do it, period.

He also said: “In a very real sense, it will not be one man going to the Moon — if we make this judgment affirmatively, it will be an entire nation. For all of us must work to put him there.”

With those words, Kennedy not only pronounced an enormous vision; he also gave that vision to an entire nation. We were going to the moon — not three astronauts, but the United States of America and everyone in it. Only a tremendous, concentrated team effort could accomplish such an audacious goal. And by the end of the decade, just as Kennedy’s vision described, we did.

Is your company shooting for the moon?

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10 Principles to Optimize Your Business Results: Principle #1 – The Business as a System

26 Oct

The first of our 10 Principles concerns a critical if sometimes ugly truth: Every company is perfectly designed to produce the results it gets. Every function within the company and how they are aligned contributes to the designed results. If you don’t like the results you’re getting, you have to change the design.

Before I turned my full focus toward turning businesses around, I spent many years as an engineer. Engineers, of course, have to know how things work. It’s not enough to design a beautiful cog – you have to know exactly how that cog interacts with other cogs, gears, and sub-assemblies to achieve a desired result. You have to visualize the entire system so that if something goes wrong, you can pinpoint the problem or see how multiple problems aggravate each other to cause a systemic breakdown.

Companies are systems too. Their sub-assemblies are made up of departments. Departments are made up of teams. Teams are made up of people. All of these components must work together to ensure a properly functioning system. If you’ve selected faulty parts, don’t expect your system to yield good faultless results. On the other hand, you can assemble the most beautifully crafted parts in the world into your machine, but if that machine has a flawed design, it still won’t give you the results you want.

CEOs ultimately hold the responsibility for the design of their business. They choose the systems, select the teams, and develop the structures that make the difference between glorious success, abject failure – or, in the middle of the spectrum, inertia.

Does your company’s design meets specifications? Are you getting what you originally envisioned? If not, examine your systems for flaws – and be ready to go back to the drawing board.

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10 Principles to Optimize Your Business Results: Introduction

12 Oct

With this post I’m launching an extended series on a set of 10 principles formulated to help CEOs correct broken businesses and crippled companies. Strategic Momentum uses these very principles to take their clients from stagnation to new heights of success. I crafted them myself in the early 1990s to fix the systemic flaws and limiting factors in an industrial PC company of mine, doubling the company’s revenues within an 18-month period. These principles have proven themselves under fire time and time again. They are:

Principle 1:  The Business as a System

Principle 2: The Power of Vision

Principle 3: The Importance of Strategy

Principle 4: Conversations as a Core Business Process

Principle 5: Key Factors Shaping Your Business Results

Principle 6: Conversational Dynamics

Principle 7: Mindset Shapes Results

Principle 8: Relationship and Trust as Critical Success Factors

Principle 9: Processes and Capabilities

Principle 10: Leadership as a Critical Success Element

I will discuss the concepts behind each principle and the role they play in bringing balance, order and productivity to the systems that drive a company. By the time we explore all of these principles you’ll see how they all work together to engineer a new, more successful business design.

Oh, and by all means feel free to post comments or questions as we go. I’d love to make this series as useful and as interactive as possible for all of us. Stay tuned – and enjoy!

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No Theory – No Learning

15 Aug

Dr. Deming, a thought leader, in quality improvement theory and practice once said, “No theory, no learning.”  What does this mean? Don’t we learn through experience?  Isn’t experience itself a teacher?  I say NO!  I do not believe experience teaches; rather only refection on experience teaches.

It is difficult to reflect on experience if you do not have a good working theory to be the mirror providing the reflection. As a system engineer turned CEO, I have studied organizational theory and behavior for over twenty five years. Over this period of time, I learned that every company is a system perfectly designed to produce the result it is producing. If you do not like the results, you have to change the design.  I also learned that the system design did not just happen. It evolved through a conversational process, and everyone in the organization contributed to the process and the current state of the design.  How can I say everyone contributed to the design? Isn’t it clear that the executives and managers are responsible for the organizational design?  Yes, they are part of the system, and may have a heavy hand on the controls, but everyone else is also part of the system, and they do have an influence on the design, usually stronger than they believe.

Look at it this way, organizational excellence is not based on one or two factors.  It is based on several interrelated factors starting with compelling vision and effective leadership.  When I say leadership, I do not just mean leader ship at the top.  I mean leadership throughout the organization.  With a compelling vision as the context for action, the next aspect of leadership is to create a powerful strategy as a means to bring the vision into reality and effective operational structures to execute the strategy.

The underpinning of strategic and operational effectiveness is ultimately the effectiveness of the teams throughout the organization. At the end of the day companies do not innovate or execute, people do.   

When all of this is done with excellence, the result is financial effectiveness and business growth.

Here is a framework to look at many of the key aspects of your organizational system. If major capabilities and/or processes are missing or are ineffective, then your results will suffer until you change the design.

Compelling Vision 

Effective Leadership

Strategic Effectiveness

  • Strategy Formulation
  • Strategic Objectives
  • Strategic Positioning
  • Competitive Strategy
  • Technology-Product/Service Strategy
  • Business Development
  • Offers/Target Customers/Marketing Strategy
Operational Effectiveness

  • Systems
  • Structures
  • Processes
  • Practices/Methods
  • Measurement
  • Tools

 

Team Effectiveness

  • Cooperation/Collaboration/Coordination of Action
  • Capability Development
  • Engagement/Empowerment
  • Conversational Competencies
  • Trust/Full Self Expression
  • Adapting To The Business Environment
  • Managing Mood
  • Learning/Change Management

Financial Effectiveness

 

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Every organization is perfectly designed to produce the results it is producing!

17 Jun

Every organization is a system, and as a system it is perfectly designed to produce the results it is producing! Is this true? We have been in front of executives who will disagree with this, at least initially. Often it is because they trip over the fact that it is perfectly designed. As a leader, this can be a hard message to hear, as the buck stops with you!

Can you see that this sometimes is a hard message to deliver to executives? If you are not getting the results that you are looking for, and yet you have been working hard, does that mean that you have been doing it wrong?

Now, let’s look at the good news. The good news is that once you accept this premise, and you see that it is a design, now you can start looking for what it is you can change in your design to significantly improve your results.

As discussed at several topics here on our blog, you design your company system through the conversations that you are actively having as well as those that you have codified in employee manuals, procedures, plans. However, your design is also stuck in unspoken conversations that you should be having but you are not having. The classic example is of a company that wants to be innovative but does not reward risk taking.

Once you recognize that, you can now also see that if you want to change your results, and therefore the design of your team or company, you just have to change your conversations.

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Alignment Is A Critical Success Factor

09 Jun

Organizational alignment is a critical factor for success.  At the top level, successful companies continually have to align their strategy to the evolving political, business and marketing environment, and they have to align their capabilities to their strategy.   Igor Ansoff, the father of strategic management, studied the power of this alignment and found that aligned companies outperform their competitors in their industry.  His model looked like this:

 While misalignment impacts all aspects of the company, there is a significant negative economic impact when the company’s marketing and sales organizations are misaligned. 

A 2005 Global Study of 1,400 marketers from 84 countries, sponsored by Math Marketing and MarketingProfs, showed that aligned companies outperformed unaligned companies as follows:

▪       5.4 % faster growth

▪       38 % more won proposals

▪       36 % fewer lost customers

Just think about the potential positive economic impact when you create a fully engaged, fully empowered, fully aligned marketing and sales team committed to improving revenue growth significantly. 

Take a look and check out your alignment score.

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